Privacy Policy

PRIVACY POLICY

At CiiCii Travel (accessible from ciiciitravel.online), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CiiCii Travel and how we use it.

1. Information We Collect

To provide you with a seamless tour booking experience, we collect several types of information:

  • Personal Identification Information: Name, email address, phone number, date of birth, nationality, passport details, and emergency contact information (required for issuing travel insurance, flight tickets, and local tour permits).

  • Payment Information: Payment details are processed securely through our encrypted payment gateways. CiiCii Travel does not store your full credit card details on our servers.

  • Log Files & Cookies: Like most websites, we collect standard log files and cookies to analyze website traffic, customize page content based on visitors’ browser types, and enhance your browsing experience.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process, manage, and confirm your tour bookings and itineraries.

  • Arrange necessary travel logistics (hotels, transport, tour guides, flight bookings).

  • Communicate with you, including providing customer support, updates, and emergency assistance during your travels.

  • Send you promotional emails regarding special offers or new tours (you can opt-out at any time).

  • Detect and prevent potential fraudulent transactions.

3. Data Sharing and Third-Party Disclosure

To deliver your tour services, we must share specific parts of your data with trusted third parties:

  • Local Service Providers: Airlines, hotels, transport companies, and local tour guides who help fulfill your itinerary.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., immigration or local tourism boards).

  • No Sale of Data: We strictly never sell, trade, or rent your personal data to any outside third parties for marketing purposes.

4. Data Security

CiiCii Travel implements robust security measures, including SSL encryption, to ensure your personal data is protected against unauthorized access, alteration, or disclosure. While we take 100% care to protect your data, no method of transmission over the Internet is 100% secure, and we continuously monitor our systems to maintain maximum security.

5. Your Data Protection Rights

Under global privacy standards, you have the right to:

  • Request access to the personal data we hold about you.

  • Request that we correct any inaccurate or incomplete information.

  • Request the erasure of your personal data under certain conditions (except data we are legally obligated to keep for administrative, legal, or tax purposes).

6. Children’s Information

CiiCii Travel does not knowingly collect any Personal Identifiable Information from children under the age of 13 without parental or guardian consent. If you think that your child provided this kind of information on our website, please contact us immediately, and we will promptly remove it.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

  • Email: help@ciiciitravel.online

  • Phone: +84 904460006

  • Address: No.5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong.