Faqs
Accommodation & Hotels
Q1: What types of hotels do you use for CiiCii Travel tours? A: We carefully select 3-star to 5-star boutique hotels and luxury resorts that hold high reputation scores for cleanliness, location, and local charm. The specific hotel standard will be clearly detailed in your custom itinerary.
Q2: Can I upgrade my room or choose a specific hotel? A: Absolutely! All our tours are fully customizable. If you prefer a specific international hotel chain, a private pool villa, or an upgraded room class, simply let our travel experts know during the booking process.
Q3: What happens if there is an issue with my room upon check-in? A: Under our 100% Risk Care Policy, our 24/7 hotline is always available. If your room does not meet the promised standard or encounters any issues, contact us immediately and we will coordinate with the hotel management to fix it or upgrade you to an equivalent room right away.
🛠️ Services & Logistics
Q4: Are airport transfers and local transport included in the tour price? A: Yes, all airport pick-ups, drop-offs, and internal tour transportations (private AC cars, domestic flights, or speedboats) are 100% included as stated in your itinerary.
Q5: Will we have a dedicated tour guide throughout the trip? A: Yes, you will be accompanied by professional, licensed, and passionate English-speaking local guides who know the destinations inside out to ensure you have an insider experience.
Q6: What happens if a flight or boat transfer is delayed or canceled? A: You don’t have to worry about a thing. Our team monitors all logistics in real-time. If a transport service is canceled, CiiCii Travel will immediately arrange the fastest alternative transport or adjust the itinerary at no extra cost to you.
🍲 Food & Dietary Restrictions
Q7: Are meals included, and what kind of food will be served? A: Daily breakfast at your hotel is always included. For lunches and dinners, we curate a mix of authentic local culinary experiences and premium restaurants. Included meals will be clearly marked as (B/L/D) in your itinerary.
Q8: I am vegan / allergic to certain foods. Can you accommodate my diet? A: Yes, 100%. Please inform us of any dietary restrictions, food allergies (e.g., peanuts, gluten, seafood), or religious dietary requirements (e.g., Halal, Kosher) before departure. We will work directly with restaurants and guides to ensure your meals are safely prepared.
🛡️ Insurance & Health
Q9: Does CiiCii Travel provide travel insurance? A: While CiiCii Travel assumes 100% operational responsibility and care for the tour logistics and risks, our tour packages do not automatically include international medical/trip cancellation insurance. We strongly advise all international travelers to purchase comprehensive travel insurance before flying.
Q10: What happens if I get sick or injured during the tour? A: Your safety is our absolute priority. Our local guide and 24/7 support team will immediately arrange emergency transportation to the nearest international-standard hospital, assist with medical translation, and stay by your side until you are taken care of.
👥 Group Size & Companions
Q11: Are your tours private or shared public group tours? A: We specialize in Private and Custom Tours. This means the vehicle, the guide, and the itinerary are dedicated exclusively to you and your travel companions (family, friends, or partner) for maximum comfort and privacy.
Q12: Is there a minimum or maximum number of travelers required to book? A: No! We cater to solo travelers, couples, families, and large corporate groups alike. No matter the size of your group, we can tailor the logistics to fit your exact numbers perfectly.
👶 Traveling with Children
Q13: Are your tours suitable for toddlers and senior family members? A: Yes. Because our tours are private, we can completely pace the itinerary according to your family’s physical comfort—allowing extra rest stops, selecting stroller-friendly paths, and choosing child-friendly activities.
Q14: Do you offer discounts for children? A: Yes, we offer generous discounts for younger travelers. Generally, infants under 2 years old travel for free, and children aged 2 to 11 receive significant discounts depending on hotel bed configurations and flight ticket policies.
Q15: Do your tour vehicles provide child safety car seats? A: Yes, child car seats can be arranged upon request. Please notify us of the age and weight of your child when finalizing your tour booking so we can equip the vehicle in advance.